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Refund Policy

Online & Instore Refund Policy

  • We will not provide product returns on any coffee or coffee making equipment including machines, grinders and brewing equipment unless faulty, damaged or we accept responsibility for an error. You may be asked to demonstrate that goods are faulty and that the goods being returned are not due to operator error. Please contact us within 24hrs of receiving your products with as much information as possible.
  • We will offer store credits or exchanges for eligible products due to change of mind if products are in original packing and in a saleable condition. You must retain your receipt as proof of purchase.
  • Please choose the selection of coffee beans and grind type carefully as we are unableย  to return or exchange them for a different grind or for whole beans. If they are a gift and you are unsure please choose whole beans. We are happy to grind beans in store if you need. You are responsible for the correct selection and we take no responsibly for the wrong product choice.ย 
  • Any non-coffee product sold with a manufacturers warranty should be covered under such warranty by the company unless faulty at time of purchase. Please contact us if you are experiencing a problem with any equipment purchased.
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