Store Updates and COVID 19 info
Updated April 5th 2021
COFFEE ALCHEMY in Marrickville:
GUMPTION in the Strand Arcade:
mon - fri 8:30 - 5pm
At this time Gumption is takeaway only.
Please be patient as we are experiencing an unprecedented number of orders so we appreciate should any delays or errors occur in the packing and dispatch of your order you notify us of any errors and whether you'd like a replacement or refund and wait for a response.
We are still roasting and packing weekdays to keep up with the demand! Orders are despatched weekdays via AusPost and will continue as long as they are allowed. There have been processing delays on their end due to overwhelming demand on the system.
We will be supporting local bike couriers to despatch local deliveries, so these deliveries should get to you quicker than normal if you are in the marrickville/newtown area (options will display as checkout if you are eligible)
Australia Post is experiencing an extremely high demand on the network at this time and as to be expected there are extended delays in most areas. Please check your tracking number and follow up with AusPost, as we cannot do anything once it has left.
**Express Post guarantee temporarily suspended:
Express Post is still available and will continue to be prioritised as the fastest option for customers but may not always meet the next business day delivery standard.
Please read their updates here:
UPDATE in our Cafes:
In the spirit of keeping everyone calm, healthy and happy in these somewhat not so calm, healthy and happy times, our shops will practice frequent hand washing and sanitising, and those handling beans in our warehouse will wear gloves. Regular wiping of equipment and any contact surfaces will be conducted regularly. Please be patient and kind to our staff as this is a very stressful and uncertain time that we are taking day by day.
We ask you to respect social distancing rules and maintain appropriate distance away from other customers. We have marked boundaries on the ground and ask that customers wait outside so other customers can come in to order.
If you have any issues or concerns we ask you to let us know immediately so we can resolve the problem.
If you’d rather stay at home, that’s fine too. Thankfully, you can still shop our great coffee beans online.