Store Updates and COVID 19 info
Online orders may experience delays due to volume of orders and ongoing staff shortages with delivery partners and processing centres at Australia Post.
We are experiencing delays with processing online orders due to high order volumes and staffing due to Covid 19.
Please expect there may be delays of up to 1-2 days with processing online orders. We apologise for any inconvenience. Due to volume of orders and the Covid 19 situation there have been unavoidable delays with processing orders on some days. Rest assured we are doing as best we can to get your order out as quick as possible.
Please be patient with staff if you are making enquiries about your order as it is a very busy time for us.
Any delays with Australia Post are not within our control and we are unable to guarantee any delivery time frames. Please use the tracking number provided and follow Aus Post information before escalating any enquires with us.
If you have an issue with an order you’ve received either incorrectly packed or missing items please e-mail us with your order number and full details and we will fix any issues as soon as possible. Please be patient with replies as we are super busy in the cafe and packing orders and may be short staffed if people are isolating due to Covid.
We appreciate your patience and cooperation at this time of year.
COFFEE ALCHEMY HAS MOVED!
2/87 Sydenham Rd, Marrickville
You can order coffee beans for pickup via Ritual ahead of time:
COFFEE ALCHEMY in Marrickville:
Mon - Fri 7am - 2pm
GUMPTION in the Strand Arcade:
mon - fri 9am - 4pm
At this time Gumption is takeaway only.
A message from Australia Post:
With the large parcel volumes we are currently experiencing, we have significant delivery delays and an unprecedented number of enquiries relating to these delays into our contact centres. We are working through these enquiries as quickly as possible and apologise for any inconvenience this may cause.
As you know, across the country we are all managing the sustained challenges of the COVID pandemic. With two of our largest states and some 15 million people in lockdown, the fluctuations in customer online shopping have significantly increased.
We are dealing with the impacts of the Delta strain and in any given day, we have close to 500 people out of our workforce as they follow necessary self-isolation and testing before clearance back to work.
We're also experiencing reduced domestic and international flights, while processing unprecedented parcel volumes.
This is putting increased pressure on our network like nothing we have experienced before, as we manage staff shortages, temporary facility closures, and parcel volumes as high as Christmas peak period.
With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted. We know these delays are frustrating, and were doing everything we can to keep delivering as safely and quickly as possible.
For example, the estimated delivery timeframe for a parcel sent within New South Wales is currently 9 business days, with deliveries to other states taking as long or longer to be delivered. Parcels are not always scanned whilst in transit, and the tracking information may not update until the parcels are on board for delivery. I would expect that your parcels would have been delivered or received tracking updates by now, however if this is not the case please log a missing item investigation with the tracking number and parcel details for those items that have passed the expected delivery timeframe.
Any of our delays or impacts can be found on our website, please see https://auspost.com.au/about-us/news-media/important-updates/coronavirus for more information.
Please be patient as we are experiencing an unprecedented number of orders so we appreciate should any delays or errors occur in the packing and dispatch of your order you notify us of any errors and whether you'd like a replacement or refund and wait for a response.
We are still roasting and packing weekdays to keep up with the demand! Orders are despatched weekdays via AusPost and will continue as long as they are allowed. There have been processing delays on their end due to overwhelming demand on the system.
We will be supporting local bike couriers to despatch local deliveries, so these deliveries should get to you quicker than normal if you are in the marrickville/newtown area (options will display as checkout if you are eligible)
Australia Post is experiencing an extremely high demand on the network at this time and as to be expected there are extended delays in most areas. Please check your tracking number and follow up with AusPost, as we cannot do anything once it has left.
**Express Post guarantee temporarily suspended:
Express Post is still available and will continue to be prioritised as the fastest option for customers but may not always meet the next business day delivery standard.
Please read their updates here:
UPDATE in our Cafes:
In the spirit of keeping everyone calm, healthy and happy in these somewhat not so calm, healthy and happy times, our shops will practice frequent hand washing and sanitising, and those handling beans in our warehouse will wear gloves. Regular wiping of equipment and any contact surfaces will be conducted regularly. Please be patient and kind to our staff as this is a very stressful and uncertain time that we are taking day by day.
We ask you to respect social distancing rules and maintain appropriate distance away from other customers. We have marked boundaries on the ground and ask that customers wait outside so other customers can come in to order.
If you have any issues or concerns we ask you to let us know immediately so we can resolve the problem.
If you’d rather stay at home, that’s fine too. Thankfully, you can still shop our great coffee beans online.