SHIPPING AND FAQ
We have worked with many users of the Atomic and found that our espresso grind is best for this. Please select “espresso machine” and if you are concerned please put in the comments. Please do not select whole beans and specify to grind for Atomic in the comments.
Our Paracelsus Punch blend is a staff favourite for drinking with soy. It is a beautiful punchy blend with bold flavour and low acidity which helps reduce curdling in your milk.
Please contact us by email with details of the incorrect or missing items as soon as you receive your order. We will try to resolve the situation as soon as possible.
We accept no responsibility for any loss of, damage to, late delivery of or non-delivery of goods once they have been dispatched. If there is a fault with the product other than damage as a result of our carriers we can organise a replacement.
Please refer to our Refund Policy for conditions on returns and exchanges.
Please choose carefully before you order. Whilst we are unable to guarantee changes to or cancellation of orders after they are completed - as they are actioned by our online department straight away - you may contact us immediately and we will try to help you as best we can.
No. You can set up an account online or you can visit us in store to purchase beans. If you have any issues with these methods please contact us.
Yes. Please change the Shipping Address to the person and address that you want the order sent to and select that you wish the order to be sent as a gift so we will not send them a copy of the tax invoice.
No. Please do separate orders as shipping will apply for both locations and ensure we send the right items to the right place.
Coffee Alchemy (“we”, “us”, “our”) is committed to protecting the personal information of our customers and other individuals we deal with.
1. OUR PURPOSES FOR HANDLING YOUR PERSONAL INFORMATION
Personal information is information about you, and records of your dealings with us. Personal information may in some cases include sensitive information, like your name, address, email address, and telephone numbers.
We collect, hold, use and disclose your personal information for the following purposes:
- to sell products and or services to our customers
- for the purpose of marketing or/and promotions, with the option to opt out
- to recommend items to you based on your preferences and inform you of new products
2. COLLECTION OF PERSONAL INFORMATION
The main types of personal information we collect are information about our actual and potential:
- customers and their friends and families necessary to provide our products and/or services, which may include personal information
- customers, to offer and sell products and/or services, including financial details
We only collect personal information by lawful and fair means. We generally collect personal information directly from you unless it is unreasonable or impracticable for us to do so. Our policy is to take extra precaution and not explicitly collect, use or disclose personal information from young people below 18 years of age. Children and young people who are below 18 years of age are advised to obtain permission from their parents or guardians before they submit personal information to our website. Should we be informed that the personal details of a young person below 18 years of age has been collected without first obtaining documented parental consent, we will take steps to permanently remove such information as soon as possible.
3. DISCLOSURE OF PERSONAL INFORMATION
Depending on our purpose in collecting your personal information, and only if permitted by privacy laws, we may disclose that information to:
- those involved in providing, managing or administering products and/or services
(such as our employees or authorised representatives, suppliers, mail carriers)
- any person or organisation where the individual has given their consent.
You may request access to the personal information that we hold about you by contacting us on email – firstname.lastname@example.org or by snail mail to PO Box 3112, Marrickville Metro NSW 2204. We will attending to your request for access within a reasonable time on a case to case basis.
All reasonable steps are taken to make sure that the personal information we collect, use and disclose is accurate, up-to-date, complete and (in the case of use and disclosure) relevant. Where we believe that the information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information.
You may also request that we correct information that we hold about you by contacting us on email – email@example.com or by snail mail to PO Box 3112, Marrickville Metro NSW 2204.. We will take steps to correct the information within a reasonable time.
We hold your personal information in paper-based and electronic files. Electronic information is stored on secure servers that are protected in controlled facilities.
We take reasonable steps to ensure that personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Our employees and data processors are obliged to respect the confidentiality of any personal information held by us.
When we no longer require your personal information for a lawful purpose (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.
8. CONTACTING US – ENQUIRIES, COMPLAINTS AND OPTING OUT
If you are unhappy with how we have dealt with your information you may also lodge a complaint about privacy with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: firstname.lastname@example.org.
- We will not provide product returns on any coffee or coffee making equipment including machines, grinders and brewing equipment unless faulty, damaged or we accept responsibility for an error. You may be asked to demonstrate that goods are faulty and that the goods being returned are not due to operator error. Please contact us within 24hrs of receiving your products with as much information as possible.
- We will offer store credits or exchanges for eligible products due to change of mind if products are in original packing and in a saleable condition. You must retain your receipt as proof of purchase.
- Please choose the selection of coffee beans and grind type carefully as we are unable exchange them for a different grind or for whole beans. If they are a gift and you are unsure please choose whole beans. We are happy to grind beans in store if you need
- Any non-coffee product sold with a manufacturers warranty should be covered under such warranty by the company unless faulty at time of purchase. Please contact us if you are experiencing a problem with any equipment purchased.
We ship via Australia Post, Express Post and various couriers depending on your location. We endeavor to get your beans to you within 3-5 business days. Our goal is to send out on the same day orders that we receive before 2pm. Orders received after 2pm are sent the next business day, delivery can take up to a week in some areas, this will depend on Australia Post or the courier.
Shipping will be calculated after you’ve added all items to your cart based on the weight of your order. Please view the cart for options including Express Post.
Orders received by 2pm will usually be sent out the same day. Orders placed after 2pm, or over the weekend or public holiday will be sent the next business day.
If we have sent your order via Express Post or courier we can track it. Should you not get it after 5 business please contact us.
You may enter comments about your delivery and we will endeavour to pass these on to the carrier in charge of delivery. We cannot guarantee that these instructions will be followed, but we will try our best. Most items sent with Australia Post will be delivered in a normal fashion and may need to be picked up at your local post office. If you authorise for us to leave your parcel without a signature please tick Authority to Leave during checkout and we will communicate this.
Periodically we may offer discounted or free shipping promotions that may require the use of a code entered at checkout for eligibility. We reserve the right to select the method at which we send these orders. We also reserve the right to combine shipping if multiple orders to the same location have been placed with a discounted shipping method.
You agree that the information provided in your order is accurate and complete. You acknowledge that you have been asked to confirm your order details before placing an order and that all details are correct. You cannot cancel, or otherwise change the order after you have Submitted Payment and no guarantee of any changes can be made upon contacting us.
We reserve the right to reject any order placed by you for any reason, including but not limited to product availability, error in pricing or information, or any errors in your order. Should we reject any order we will notify you and arrange for a full refund or negotiate an agreed upon replacement product.
PRICE AND PAYMENT
Prices shown are in Australian Dollars and include GST where applicable. Prices are subject to change, at our discretion, and without notice to you. You may also be charged a delivery fee (which may also include GST where applicable).
Payment must be made by credit card via a secure payment gateway facility on our website. You authorize us to debit the amount for your order from your nominated credit card by submitting an order. A tax invoice will be emailed to you once the payment of your order has been processed. You agree to not pay, or attempt to pay, for your order through fraudulent or unlawful means.
Images and content on our website remain property of Coffee Alchemy. The material may not otherwise be used, copied, reproduced, published or transmitted in any form without prior written approval. You agree to not republish, repost or duplicate our property online.
YOUR ACCOUNT, MEMBERSHIP AND/OR REGISTRATION
You agree to maintain accurate, current and complete name and contact details for your orders.
You agree to keep passwords to your account confidential and accept any liability for activity on your account.
DELIVERY OF GOODS
We do not accept responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched with our carriers.
WARRANTIES, REFUNDS AND RETURNS
Our Warranty, Returns and Refunds Policy is in addition to, but does not affect, any rights you are entitled to under Australian Consumer Law.
ERRORS AND OMISSIONS
We endeavour to accurately portray all product images, descriptions, stock availability and prices. If an order has been placed based on incorrect information, we reserve the right to cancel an order.
To create a Wish List and add items to it, you first need to register or sign in. This ensures that your list will be saved in your account and will be available when you sign in again. Your Wish List is accessible by clicking on your user name in the top right when you are logged in.
To add an item to your Wish List, you can simply click "Purchase Later" from the shopping basket to save to your list. Items must be added to your basket before they can be added to your wish list.
To delete an item without purchasing it, simply click Remove next to the selected item displayed in your Wish List