Shipping & Pickup FAQs
How long does shipping take?
We ship via Australia Post, Express Post and various couriers depending on your location. We endeavour to get your beans to you within 3-5 business days. Our goal is to send out on the same day orders that we receive before 2pm weekdays provided everything is available to pack. Orders received after 2pm are sent the next business day. Delivery can take up to a week in some areas, this will depend on Australia Post or the courier. For Express Post please keep in mind if you order on a thursday evening your order will get dispatched on Friday and you will not receive it until Monday. We can only work within the confines of the delivery network services.
How much does shipping cost?
Shipping will be calculated after you’ve added all items to your cart based on the weight of your order. Please view the cart for options including Express Post.
When will my order be sent?
Orders received by 2pm will usually be sent out the same day - provided everything is in stock. Orders placed after 2pm, or over the weekend or public holiday will be sent the next business day.
Can I track my order?
Provided you have entered a correct e-mail, eParcel will send you an email tracking for your parcel. If we have sent your order via Express Post or courier we can also track it. Should you not get it after 3-5 business days please contact us. If you wait longer that 14 days and the post office has your parcel they might return it to us.
Do you ship internationally?
Yes! Please contact us if you wish to ship internationally and do not see your location listed at the checkout. We will work out the cost for your order and make it available online. For international economy the max weight allowance is 2kg for some regions so additional charges for express shipping will be required if your order is above this weight.
Can I leave special instructions for my delivery?
You may enter comments about your delivery and we will endeavour to pass these on to the carrier in charge of delivery. We cannot guarantee that these instructions will be followed, but we will try our best. Most items sent with Australia Post will be delivered in a normal fashion and may need to be picked up at your local post office. If you authorise for the carrier to leave your parcel without a signature please tick Authority to Leave during checkout and we will communicate this.
Periodically we may offer discounted or free shipping promotions that may require the use of a code entered at checkout for eligibility. We reserve the right to select the method at which we send these orders. We also reserve the right to combine shipping if multiple orders to the same location have been placed with a discounted shipping method. Selecting Express Post for these orders does NOT mean they will necessarily be sent express.
How to select local pickup in the cart
On the cart page there is a tick box to select that you wish to pickup your order. In addition to this, you will use the discount code PICKUP on the checkout page to remove the shipping charge.
Select Local Pickup as your shipping method
Select the Local Pickup option under the shipping. This has a cost in it, but you will use the code PICKUP to remove this.
Making sure you remove shipping in the cart
Use the discount code PICKUP in the cart to remove the shipping charge. In some instances this will display AFTER you select shipping.
The first e-mail you receive will confirm that your order has been placed. Please wait for a follow up e-mail to let you know your order is ready to collect.
Completed Order notification
Once we have packed your order, it will be set aside ready for pickup. You will receive an e-mail stating it is ready to pickup. Please bring a copy of this e-mail so we know your name and order number. Refer to our opening hours for picking up or click on the View Order link in your e-mail.